Download Patient Registration Resume Sample as Image file, Registration Representative Resume Sample, Patient Registration Representative Resume Sample, Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department, Selects and delegates training and orientation of new staff, Oversees the Performance Improvement (PI) program for the team that includes overseeing daily productivity checks and scheduled quality audits, Have a working knowledge of computer applications, Works with staff to develop personal development plans and identify areas for improvement and improve performance, Generates enthusiasm and commitment among St. Joseph's Hospital employees; fosters and reinforces team based results, Participates in administrative staff meetings and attends other meetings as assigned. Identifies when registration is required at the time of call, collects information and advises the patient accordingly. Patient Registration Resume Samples and examples of curated bullet points for your resume to help you get an interview. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations, Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue. Read this resume writing guide to ensure you achieve your goals. Reviews MPAS W/C forms for completeness and verifies the information with the employer if time permits. As of that date, materials may be filed at the registry. Assists in overall department work that may include, but is not limited to, post conversion registrations, after-hour registrations, and overflow from other registration departments and/or locations. The Windows 10 Registry process explained. Responsible for maintaining accurate and current resource material. Satisfaction guaranteed, or we’ll rewrite your resume for free. - Choose from 10 Leading Templates. Outlook, Word, Excel, and demonstrate keyboarding skill, Site Responsibilities: The Shared Services III will sign-in all outside vendors, pharmaceutical representatives, and non-appointment personnel, as well as assist with directions to departments or locating the appropriate staff to assist them, Problem Sensitivity: Effective in identifying and analyzing problems. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer’s needs. Both a process can resume and a person can resume a process. Effective in communicating verbally with other staff and departments related to the registration of patients including their accounts and coverage, Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Responsible for meeting quality, productivity, and POS financial goals, Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles, Works with trainers and associates to set goals for performance and growth. Employers value recent skills, and employees seeking to advance their careers are looking for a job that builds upon their progressive experience. John Doe 123 Main Street Albany, NY 10036 (123) 456-7890 John.Doe@email.com. Explains waiver to patient, completes required fields, and obtains patient (or parent/legal guardian) signature. Using Windows Services. ), Facility-based vendor relations and support (i.e., Self-Pay Medicaid Eligibility staff), Process improvement initiatives, either facility-based or corporate, Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the Regional Patient Registration Directors and other Patient Access leaders, Facility administration and leadership, and others from the Optum360 team, as warranted Effectively leads initiatives related to Data Integrity (System Edit Reviews, DNFB performance, etc. Create My Resume Has the ability to tell when something is wrong or is likely to go wrong, Call Center or Front office station with public access and view, Provides leadership in Patient Registration area, Delivers guidance and feedback of errors to staff, Reviews current processes, assuring that any changes are given to management, and are provided for the updating of the training manuals, Coordinates in the creation of process and training documents to be used to train new employees, Assists with vacancies by working the scheduled hours for a period of time, Provides assistance on projects in the department, Make sure that a registrar is in every zone, Make sure that someone greets the ambulance when needed, Must be able to work the nightshift, Thursday through Sunday, 1+ year of experience navigating a windows environment and utilizing Microsoft Office in a professional setting, Experience working in a Hospital Patient Registration Department, Physician Office setting, Healthcare Insurance Company, Revenue Cycle Vendor, and/or other Revenue Cycle role, Understanding of Charity Care Programs as well as the various Government and Non-Government Payment Assistance Programs, Ability to communicate clearly and effectively in both verbal and written form; fluency in both English and Spanish preferred; Spanish may be required in specific settings, One (1) year of experience in hospital and/or other health care setting preferred; related college level courses may be considered in lieu of experience in hospital and/or other health care setting, Experience in registration, billing, cash collections and/or third-party/insurance payers, and medical terminology, preferred, Proficiency in use of computers, specifically Microsoft products and e-mail, Typing skills of 45 words per minute or higher, Ability to work in fast paced environment with frequent interruptions, Self-directed, and able to prioritize work in stressful environment, Minimum 6 months recent clerical experience in Patient Registration and/or a medical office setting, including knowledge of insurance and authorization requirements or an equivalent combination of education in an accredited medical office training program, Preferred experience and skills include: the ability to spell accurately, type 35wpm, knowledge of insurance and authorization requirements, Skills: ability to verify financial and payer source information; demonstrate effective oral and written communication skills; display tact, discretion, and confidentiality; provide a caring environment for patients and their families; adjust rapidly to changing work flow, patient volume, and duty changing priorities and frequent interruptions, Performs the day to day technical admitting functions of the department. Participates in the rotation of department responsibilities and performs other projects and duties as related to the organization's objectives. Verifies insurance coverage/benefits using established sources and protocols. Updates patient information as necessary. ), Ability to demonstrate competency with basic mathematical functions, Experience with insurance nomenclature, managed care insurance, and experience working with federal, state and local agencies, Experience managing highly confidential information, Knowledge of ADT (Admit / Discharge, Transfer) software, Able to demonstrate practical applications of goal setting, quality control procedures, and problem solving skills, Ability to prioritize work needs and demonstrate good judgment, and manage stressful situations, Registration, billing, cash collections and/or third party/insurance payers and medical terminology preferred, Strong interpersonal communication, problem solving and organizational skills, Ability to meet patient age-specific needs, Comfortable working the night shift, Monday to Friday and Weekends 5:00 PM to 3:00 AM, 3+ years of working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle role, 2+ years of experience in customer service in a healthcare environment, Understanding of insurance policies and procedures, Understanding of charity care programs as well as the various government and non-government payment assistance programs, Experience in requesting and processing financial payments, Advanced experience in using a computer and Microsoft Office (Word, Excel, and Outlook), Manages, directs, trains, and evaluates department for productivity and effectiveness according to departmental and hospital policies and procedures through the Admitting and Registration Managers, Monitors continuously the effectiveness of policies and procedures. It’s actually very simple. Identifies and records accurate visit types in scheduling patients. Develops and implements new procedures, Consults with and assists the IS Department in implementing all Admitting and Registration functions on HIS Systems, Assists patients with Admitting and Registration concerns as needed in accordance with Administrative and Admitting and Registration Policies and Procedures, Develops subordinates through identification of goals and participation in the operations of Patient Registration and its interfaces with other departments, Produces and keeps required Departmental Records (attendance and counseling sheets) on each manager and supervisor and assures that managers and supervisors keep required Departmental Records on each employee, Supervises the department’s day-to-day operations as they relate to Hospital Billing, Emergency Department Registration, Admitting Registration, and office management, as applicable, Supervises, hires, trains, disciplines and evaluates the performance of staff, Ensures performance appraisals are completed in a timely manner, Analyzes, recommends, implements and monitors approved work-flow changes, Processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times, Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed, Ensures compliance with DOH regulations as they pertain to completion and filing of death certificates and termination certificates, Maintaining daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service, Monitors the inpatient and outpatient registrations for Quality Assurance, Responds to concerns of patients, families, physicians and staff, Recommends procedural and system changes to improve operational quality and efficiency, Actively participates in process improvement projects, Performs additional related duties, as required, High School Diploma / GED or higher level of education, 2 or more years progressively responsible related healthcare experience in patient registration and/or collections, Intermediate or greater level of MS Office expertise in Word, Excel and Outlook, Experience with 3rd party reimbursement and/or insurance background, 2 or more years of leadership experience in patient registration and/or collections, Experience with InVision registration and billing system, Experience working in a Union environment, Ability to handle multiple tasks simultaneously and to exercise sound judgment, Strong interpersonal skills needed to facilitate encounters with patients, staff, nurses & physicians, Must possess the ability to: handle irate customers, physician office personnel, and internal staff; work under stressful situations; work independently, be self-directed; and relate effectively with individuals that have widely diversified backgrounds, Previous experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payer eligibility systems preferred, Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. 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